All items must be returned within 30 days of the date you received the package to receive a refund of the purchase price, excluding shipping charges. Items must be in like-new condition in its original packaging, if applicable. Bulk paper and envelope items must be damage-free, including no marks, no bends and no water damage. Returns received after 30 days will be given store credit only. Customer is responsible for return shipping costs.
There are no returns on special orders, custom print orders, seasonal items, clearance items or antique (re-loved) items. These sales are final, as-is.
DAMAGED ITEMS: We make every effort to package items safely for shipping; however, if you receive a damaged item, you must notify us within (5) days of delivery to your shipping address. Refunds will not be issued after the fifth day. Refunds are for the purchase price of the product only. We may ask for your help by providing pictures of the damaged item, as well as it's packaging, to assist us in the freight claim process.
If you're not satisfied with your purchase for any reason, our return policy allows you to send back return-eligible merchandise within 30 days of the date you received the package for an exchange. The customer is responsible for all shipping costs, and will be contacted for settlement of the additional costs prior to shipping. Non-even exchanges or additional merchandise charges will also be settled at that time, if applicable.
Your personal information will not be shared. You can be assured that we respect the confidentiality of personal information that identifies you, and treat that information responsibly. If a customer fails to make payments for purchases, we may provide your information to a third-party collection agency. Otherwise, as described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.
By using Freckles' service, you accept the practices that are described in this Privacy Statement, which is effective as of November 1, 2018, and is part of the General Terms and Conditions of Use governing use of this website. We may change or add to this Privacy Statement from time to time. When that happens, we will post the revised Privacy Statement here. Your use of one of our services after changes to this Privacy Statement have been posted constitutes your knowledge and acceptance of those changes (i.e., that the changes may be applied to the information we collect from and about you).
Freckles is not responsible for the privacy or data collection policies or practices of the services from which you access our services, of services we link to, or of any services that are linked to our services.